anyone have experience making returns/exchanges to cbid?

Feb 16, 2006
816
0
West Hartford, CT
#1
i got a couple mike ditka presidents and the wrapper was pretty flakey on one, and unraveling a fair bit on the other...cbid usually pretty good about taking returns and making exchanges?
 
Oct 23, 2003
746
0
#2
I have had a few problems with purchases from them. Every time they either replaced the product or refunded my purchase including shipping. They are A+ in my book.
 
Aug 14, 2004
2,237
1
#4
I have never bought anything from there -
but have meet with one of the guys that runs the place.
Very nice, warm & really seemed to enjoy the cigar world.
I am certain they will do everything to make things right.
There is nothing to gain by having un-happy people.
 
Mar 19, 2005
178
0
West Michigan
#5
They are very good, just call customer service. I had a package of cigars lost, they sent out replacments that same day, no problems.
 
Mar 31, 2005
1,158
0
Alabama
#6
I buy from them fairly often and have had one similar problem. Sent them an email and got prompt replies. They sent a replacement for the damaged cigars the next day. All other orders have been great.
 
Feb 16, 2006
816
0
West Hartford, CT
#7
well i emailed them yesterday- no response,
emailed them this morning- no response
and emailed them tonight so we'll see, i guess ill have to call tomorow...im concerned b/c returns have to be made within 10 days, and i received them on monday and with the long weekend and being out of town...
 
Oct 23, 2003
746
0
#8
Give them a call. I have had no problems with them on the phone. Email is another story...I have yet to get an email response from them. I wouldn't worry, I think they will make it right with you.
 

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