I have never bought anything from there -
but have meet with one of the guys that runs the place.
Very nice, warm & really seemed to enjoy the cigar world.
I am certain they will do everything to make things right.
There is nothing to gain by having un-happy people.
well i emailed them yesterday- no response,
emailed them this morning- no response
and emailed them tonight so we'll see, i guess ill have to call tomorow...im concerned b/c returns have to be made within 10 days, and i received them on monday and with the long weekend and being out of town...