Cigar.com mistake in my order...

A

asica

Joined Aug 2005

51 Posts | 0+

Woodbury,CT

Discussion Starter
• Aug 25, 2005

• #1

I ordered a C10 robusto, C18, 5 vegas and 50 honduran primeros.

Instead of the 5 Vegas they sent me another C10 (corona)... Obviously I don't mind this sort of mistake too much, so it's probably not worth complaining about it. I do wonder if it's worth mentioning to them just so they are aware there was a problem?
I'd be upset if I ordered a C10 and got a $2.88 5 vegas stick instead.

If they are gonna mess up, I'd rather they have "accidentally" sent me 50 C10's instead of the primeros

 

K

Kelvin

Joined Jun 2005

3K Posts | 7+

F*ing Jersey

• Aug 25, 2005

• #2

You should let them know - their customer service has been excellent in the short time I have been dealing with them. I think they would want to know if they messed up.

 

A

asica

Joined Aug 2005

51 Posts | 0+

Woodbury,CT

Discussion Starter
• Aug 25, 2005

• #3

I just got off the phone with them. It sounds like the move to a new facility in Penn., upgrades, etc. have things a little more hectic then usual there.

Oh well, at least it benefitted me. Usually when a company screws up, the customer gets the raw end of the deal!

 

cybrus

Joined Feb 2005

2K Posts | 0+

Cedar Key

• Aug 25, 2005

• #4

Wonder where their PA facility is?

 

A

asica

Joined Aug 2005

51 Posts | 0+

Woodbury,CT

Discussion Starter
• Aug 25, 2005

• #5

I'm showing it in my account as:

Cigar.com
6771 Chrisphalt Dr.
Bath, PA 18014

 

R

RAVYN

Joined Jan 2005

930 Posts | 0+

PA

• Aug 25, 2005

• #6

cybrus said:

Wonder where their PA facility is?

Click to expand...

you're reading my mind dude..


field trip

 

C

Capt

Joined Jul 2005

3K Posts | 0+

MI

• Aug 25, 2005

• #7

RAVYN said:

cybrus said:

Wonder where their PA facility is?

Click to expand...

you're reading my mind dude..


field trip

Click to expand...

I think it is just a warehouse. I dont think they are open to the public. But, I'll flash my badge and we can get in and do a "suprise fire inspection" hehehehe :twisted:

 

R

RAVYN

Joined Jan 2005

930 Posts | 0+

PA

• Aug 25, 2005

• #8

Capt said:

RAVYN said:

cybrus said:

Wonder where their PA facility is?

Click to expand...

you're reading my mind dude..


field trip

Click to expand...

I think it is just a warehouse. I dont think they are open to the public. But, I'll flash my badge and we can get in and do a "suprise fire inspection" hehehehe :twisted:

Click to expand...

oh yes...those boxes full of cigars are all fire hazzards...they must be confiscated :twisted:

 

A

Amy

Joined Nov 2003

2K Posts | 0+

Paradise CA

• Aug 25, 2005

• #9

yes, confiscated and destroyed one at a time by the most efficient means possible, burning them.

 

cybrus

Joined Feb 2005

2K Posts | 0+

Cedar Key

• Aug 25, 2005

• #10

RAVYN said:

cybrus said:

Wonder where their PA facility is?

Click to expand...

you're reading my mind dude..


field trip

Click to expand...

Haha - You got that right! It's a bit of a drive, but hey - just have to save some of the contraband for the drive home

 

A

Alex Svenson

Joined Dec 2004

1K Posts | 0+

Chicago

• Aug 25, 2005

• #11

Asica, sorry to hear there was a picking error. It sounds like it worked out in your favor. We are one of the only online companies that sell cigar singles allowing customers to just buy one cigar of what they want to try. The picking process associated with filling orders of singles can be difficult.

My apologies to you and anyone else that was inconvenienced by the upgrades overall this was done to improve our overal service to you and your overall experience with Cigar.com

As always we will stand behind our service, speed, and freshness.

 

Z

Zigarreraucher

Joined Jun 2005

43 Posts | 0+

Erie PA

• Aug 25, 2005

• #12

Isn't that the same address as Cigars International?

 

A

asica

Joined Aug 2005

51 Posts | 0+

Woodbury,CT

Discussion Starter
• Aug 25, 2005

• #13

Oh, no apologies necessary I've never had a bad experience ordering for Cigar.com, which is more then I can say for some other online cigar stores!

Alex Svenson said:

Asica, sorry to hear there was a picking error. It sounds like it worked out in your favor. We are one of the only online companies that sell cigar singles allowing customers to just buy one cigar of what they want to try. The picking process associated with filling orders of singles can be difficult.

My apologies to you and anyone else that was inconvenienced by the upgrades overall this was done to improve our overal service to you and your overall experience with Cigar.com

As always we will stand behind our service, speed, and freshness.

Click to expand...

 

U

USMC 6672

Joined Jun 2005

961 Posts | 0+

NJ

• Aug 25, 2005

• #14

Zigarreraucher said:

Isn't that the same address as Cigars International?

Click to expand...

Yes, that is the address to Cigars International

 

B

Boredwalk

Joined Apr 2005

10 Posts | 0+

NJ

• Aug 29, 2005

• #15

So... forgive me if this is a stupid question, but is cigar.com and cigars international the same company?

 

U

USMC 6672

Joined Jun 2005

961 Posts | 0+

NJ

• Aug 29, 2005

• #16

It's not a stupid question.......I don't think it's the same place?

 

C

Calibus

Joined Jul 2005

337 Posts | 0+

Oakland, CA

• Aug 29, 2005

• #17

Boredwalk said:

So... forgive me if this is a stupid question, but is cigar.com and cigars international the same company?

Click to expand...

No, it's a seperate company.