props to Xikar!

W

Wolfdaddy

Joined Mar 2005

871 Posts | 0+

South Florida

Discussion Starter
• Apr 6, 2006

• #1

I have one of those multi-tools from Xikar. After a while it broke and I couldn't use it anymore, so I sent it back to them and they sent me a brand new one, no questions asked. w00t


I know, it's not THAT exciting, but it's cool anyway.


Now back to your regularly scheduled programming.

 

Doc-T

Joined Nov 2005

3K Posts | 0+

The Matrix?

• Apr 6, 2006

• #2

That's good news! It's so rare to find a manufacturer who will stand behind the quality and warranty of their products.

I don't have any Xikars to woot over. :cry:

 

M

Motion123

Joined Mar 2006

696 Posts | 0+

Central Jersey

• Apr 6, 2006

• #3

I've never had to send in my cutter, but I've been vary happy witht he service I've recieved. It only took them a week to get me my free leather case when I regestered the cutter.

 

A

axegod75

Joined Jan 2005

2K Posts | 0+

So Cal

• Apr 6, 2006

• #4

I haven't had to send in any of my cutters yet either, but I'm glad to hear they take care of their customers so well.

 

C

chrisguinther

Joined Aug 2005

2K Posts | 0+

Gahanna, OH

• Apr 6, 2006

• #5

Doc, I have an extra Xikar cutter if you're interested. Make me an offer I can't refuse.

 

Z

zdpin

Joined May 2004

81 Posts | 0+

• Apr 6, 2006

• #6

they are well known for their customer service. they sell a lot of cutters based on the pr they get from doing the right thing.

 

Doc-T

Joined Nov 2005

3K Posts | 0+

The Matrix?

• Apr 6, 2006

• #7

chrisguinther said:

Doc, I have an extra Xikar cutter if you're interested. Make me an offer I can't refuse.

Click to expand...

Since I don't know which model you have, I'm willing to offer my unconditional lifelong friendship to you. And if you're ever in the Los Angeles area, I'll treat you to lunch/dinner at a very good Korean restaurant. I'll bet you've never had kal-bee or bul-go-gee as good as this over in Ohio.

 

C

chrisguinther

Joined Aug 2005

2K Posts | 0+

Gahanna, OH

• Apr 6, 2006

• #8

How about a steak instead? We can have some cigars afterwards.



It's a Xi2.

 

Doc-T

Joined Nov 2005

3K Posts | 0+

The Matrix?

• Apr 6, 2006

• #9

Ahh steak! The meat of champions! (sorry Brenda)
I still need to find a nice steak house in my area, other than Black Angus.

 

B

Banihex

Joined Jan 2006

280 Posts | 0+

Amsterdam, Netherlands

• Apr 6, 2006

• #10

What about Cuban Crafters, anybody use these? I bought a double blade cutter for them. With it came a lifetime guarentee card saying that if it ever breaks or doesnt perform as well, send it back and they will send you a new one for free.

 

C

Carduus

Joined Jul 2005

588 Posts | 0+

Nebraska

• Apr 6, 2006

• #11

It is great when companies stand behind their products. In a related story, I got a router attachment for my Dremel power tool. I set the attachment on the top shelf in my garage and the cat knocked it off the shelf and broke the handles. I called Dremel with the intent on BUYING a replacement handle. The lady I talked to insisted that I didn't have to pay for it even after I told her the story. It was not their fault!!! That is service! Gerber Knives did the same after I broke the belt clip on my Pocket knife. My fault, I told her, but she sent me a new one even when I offered to pay.

I will buy a Xikar Cutter now if I need one.
:wink:

 

T

talumn

Joined Jan 2006

568 Posts | 0+

New Iberia, La

• Apr 6, 2006

• #12

I just got mt Xi2 and damn its a nice cutter

 

I

iminaquagmire

Joined Jun 2005

2K Posts | 0+

McHenry, IL

• Apr 6, 2006

• #13

I have two and have yet to have to send them in even after almost a year of cutting with one. I don't know if its true or not but have been told they don't sharpen them but rather just send you a new one. If true, THAT'S service.

For those of you looking for a new lighter, their guarantee stands for these too. Lifetime repair/replacement for lighters sounds great.