Problem with shipped cigars.

[RichTexan]

Has anyone ever had a problem with cigars they bought online?
Today I received one of my many recent purchases from an online cigar auction site. When I opened the package, I immediately could see the damage to the cigars. Four out of the five cigars were damaged; not only were the cigars dry, but the wrappers were cracked and falling off at the foot of the cigar. It does not appear to be 100% shipping damage, although I am sure that the shipping had something to do with it. Is this a common problem with cigars bought from online sites?

 

[iminaquagmire]

No. Though I've never ordered through an auction site. I would hope the person would either refund or replace if its their fault though.

 

[Bloofington]

Not common at all, but you said you bought them from an on line auction site. That's a lot different from buying them from a store that has an on line service. I have lots of experience buying on line, but none from auction sites. I'd have to say though, that buying cigars at an auction site sounds riskier than buying from a store say, like Cigar.com, or another regular cigar store, like Phatash, Firehouse, Payless, or Little Brown, for example.

 

[RichTexan]

The first three packages arrived just fine. I believe that it is a "store" auction site. I believe that Cigarbid is owned and operated by CigarInternational. I put in a call earlier today, hopefully it will be returned tomorrow

 

[BigTom]

Give them a call, send them an email.
We are cigarbid-a-holics.
They will make it right. Every now and then I will have a problem but they have always taken care of what ever was wrong. I have been completely satisified with the service from Cigar International.

 

[CastleCrest]

If you used a Credit Card - call them let them know you were sold
damaged goods and they will reverse the charges.

 

[Spider66]

Rich, Like Big Tom said...give cigarbid a call first and give them the chance to make it right, I have dealt with them quite a bit and am sure they will, but you need to contact them as soon as you can. I personally have never had a problem with any of my orders from there, but they do say that sometmes your order may ship from a third party so you never know for sure where they come from...enough rambling on my part....give 'em a call
~S

 

[dbrad4d]

I had one shipment from them the same way. Sent them an email and they gave prompt replies. Offered to replace them and sent the replacements out the same day. I had them within two days.

Have had no other problems with them at all.


:arrow: I shop for the lowest price on cigars I want to buy so I bid on cigarbid and buy at cigars international, famous smokes, and JR's. I get the cigar of the month club from cigar.com. I have not had any problem from these sources that hasn't been addressed quickly and to my satisfaction.

 

[teddyg112]

UPS beat up my first c.com shipment luckily the cigars were in a small wooden box in side the cardboard.

 

[RichTexan]

Thanks for the advice... I called today, and it was taken care of right away... They are sendind me a replacement package with a shipping label to send the other cigars back...

Thanks again

Rich